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Motor Claims

What to do after a Road Traffic Accident

A member of our team will be happy to assist you with your claim over the phone during office hours.

Outside of office hours you can follow the steps below and email the information to us together with the completed accident report form and a copy of the driver’s license, front and back. We will review on our return and make contact with you to discuss the accident.

Outside of office hours you may not be able to contact aligned repairers. Please ensure that you protect your property from further damage and remember it is important to mitigate your losses. For example, storage charges are expensive and they are not covered under your policy.

Steps to take following a Road Traffic Accident

Try to stay calm. Seek medical assistance if required. Do not move anything or move anyone who is complaining of injury

Never admit blame or liability for an accident or offer to pay for any damage. Please advise us if any other person admits blame

Make a note of the time and date

Call the Gardai/Police. Take details of any attending Gardai/Police and the Station they are attached to. Even if the incident is minor, we may require a report at a later stage to verify information

Immediately act to protect your vehicle and its accessories

Check your surroundings, is there any CCTV in the area that might have recorded the incident?

Take details of any witnesses to the incident

If it is safe to do so, take photos of the position of the vehicles and the damage caused

Take full details of any other vehicles involved including make, model, colour, registration number and insurance details

Take note of the number of occupants in each vehicle

For full information on Policy Conditions, Exceptions and Endorsements please refer to your Policy Document together with your Policy Schedule

Contact Us

9am – 1pm & 2pm – 5pm, Monday-Friday
Tel: 053 9180333

Outside of office hours: To notify us of an incident complete an accident report form found on the downloads section and email it to newclaims@patrona.ie

Ornella Underwriting Limited t/a Ornella Underwriting, Ornella, Bump Insurance, Patrona and Patrona Underwriting is regulated by the Central Bank of Ireland.